IT Services Manager - Dallas

Location: Dallas, TX.  Primarily on-site (up to 1 day/week work from home once settled).  Must live in (or be willing to relocate to) the Dallas metro/DFW area. A reasonable relocation stipend is available.

The Regional IT Services Manager directly oversees the entire Dallas-based IT consulting team consisting of field engineers as well as their associated clients and plays an active role in driving the overall support and execution of the business. A combination of people manager, account supervisor, business driver, and customer service expert, this full-time hybrid in-office/work from home role requires a broad collection of skills as well as specific industry expertise.  We are looking for someone that comes from the tech space that is a natural leader and possesses exceptional people skills.

As our Regional IT Services Manager, you will report to the COO and be responsible for the following:

• Lead a team of the industry’s best field engineers to drive exceptional customer experiences implementing the latest technologies.
• Be the main point of contact for proactive client management and issue resolution for your team.
• Review and approve your engineers’ time entries prior to it going out to customers.
• Track and use data/metrics to inform and make business decisions around company defined KPIs.
• Work closely with management to ensure your team is operating at optimal capacity and that technology platforms and standards are fully leveraged across the client base.
• Onboard and train new engineers to ensure their successful integration with the team.
• Ensure smooth engineer transitions for client accounts.

The successful candidate will have a solid understanding of the general technology used by small and medium-sized businesses (SMB) to support their companies as well as a general understanding of the technical consulting services business. The candidate will also have a positive, can-do attitude, be able to communicate effectively with client contacts of all levels and can lead a team of varying skill levels and personality types.

• 4-year degree in any study area, with a preferred focus on business management or computer science (but not required)
• At least 5 years of total management experience, preferably in at least two separate organizations
• 2+ years management experience in a tech-focused, customer facing or support personnel management role, preferred Expertise in assessing problems of all types and quickly devising viable solutions.
• Superior management, coaching and interpersonal skills.
• Proven success in leading a team and developing staff.
• Track record of being a data-driven decision maker; ability to analyze a variety of data and use it to optimize processes and resources.
• Ability to speak to and connect with client contacts at all levels.
• Understanding of technologies used by SMB companies, including Microsoft platforms, email management, cloud, security, virtualization, shared storage, disaster recovery, remote access, and more.

Nice-to-Haves:

• Hands-on experience using ConnectWise is a plus.
• Experience in other IT services / MSP applications.

In addition to the above qualifications, you should also have the following:

• Organization: Possess excellent organizational skills.
• Communication: The ability to communicate effectively with technical and non-technical audiences.
• Problem-solving: The ability to identify and solve complex technical problems.
• Adaptability: The ability to adapt to new technologies and changing business requirements.
• Independence: Can work independently but within a set of guidelines, policies, and procedures.
• Flexibility: Be willing to support occasional after-hours and weekend work.
• Growth: Be interested in growing your management skillset along with our organization.

Compensation & Benefits:  $125,000 - $175,000 total compensation (salary plus bonus), based upon experience.  A full, benefits package includes enterprise-level health plan (with company contribution), dental, vision, matching 401k and paid time off.

If this sounds like you, apply today and a member of our Talent Acquisition team will reach out accordingly regarding the next steps. We look forward to hearing from you.