Onboarding Engineer - TX

This is a full-time, hybrid role based out of our Dallas office with some periodic travel to Austin. This role focuses on the evaluation of customer IT environments and develops solutions that help their business run more efficiently.  The Onboarding Engineer will split time between two key functions:

• Client Onboarding & Sales Engineering Support: Partnering with the sales team to onboard newly secured clients, evaluate their IT environments, and design tailored solutions as they transition to BNC’s “white glove” service model.
• Field-Based IT Consulting: Providing hands-on support to clients, troubleshooting issues, executing projects, and serving as a trusted technical advisor primarily in the DFW market with periodic travel to client sites in the Austin area.

This role is pivotal in establishing strong client relationships, understanding unique business needs, and ensuring a smooth handoff to the long-term engineering team. The successful candidate will demonstrate technical depth, consulting acumen, and a proactive mindset. At BNC, being a trusted advisor with an outward mindset is as important as implementing the technology itself.

The position offers a unique balance of responsibilities and opportunities. About half your time is dedicated to executing and managing IT projects, ensuring successful delivery and client satisfaction. The other half is focused on strategic engagement - a rare opportunity to meet with senior IT leadership at prospective clients to design impactful solutions and represent new accounts in high-level strategy sessions with upper management. Thanks to an intentionally low client workload, you’ll enjoy a flexible schedule while gaining a seat at the table that most engineers never experience, influencing decisions that shape both client success and organizational direction. This is more than a technical role - it’s a chance to shape client success and company strategy.

Business Network Consulting has supported the entire IT infrastructure of businesses in the Denver, Dallas, and Austin areas since 1997. This is a fast-paced environment, and those who join the team will have a strong personal drive to succeed, operate independently within a structured system, and be directly rewarded for their efforts.

Client Onboarding & Sales Engineering

• Serve as the primary technical and consultative resource for new clients during the onboarding phase (typically up to six months).
• Collaborate with the sales department to design and present solutions for prospective clients.
• Establish trust, assess environments, and guide clients through BNC protocols and best practices.

Field Consulting & Technical Support

• Provide hands-on support for servers, networks, desktops, and cloud platforms both onsite and remotely.
• Deliver ongoing IT consulting and support to existing clients in the DFW/Austin area.

Project Management & Execution

• Working with the service managers to balance engineering resources and verify proper execution for new clients.
• Plan and execute IT projects including infrastructure upgrades, cloud migrations, and security enhancements.
• Manage timelines, deliverables, and client communications across multiple priorities.

Cutting Edge Solution Design

• Identify opportunities for improvement across hardware, software, network, and security.
• Propose the latest technology solutions and lead implementation from proposal to completion.

Technical

• 5+ years of consulting experience, balancing multiple clients, preferably in the SMB space
• 5+ years of experience with Microsoft technologies (Office365, Exchange, Azure, Entra, Intune)
• 5+ years of advanced virtualization experience (preferably VMware)
• 5+ years of network design & optimization (enterprise-grade switches, firewalls, routers)
• Extensive experience with cloud platforms (Azure, Google Cloud, AWS)
• Proven ability to assess and improve IT systems and infrastructure
• Strong understanding of networking technologies
• Excellent interpersonal, written, and verbal communication skills
• Ability to work independently and manage multiple priorities
• Positive attitude, problem-solving mindset, and eagerness to learn

Soft Skills & Professional Attributes

• Consultative mindset with curiosity about client needs

• Emotional intelligence and ability to build trust with clients

• Strong relationship-building, and communication skills
• collaborative, team-oriented mindset
• Strategic thinking and executive presence

Nice-to-Haves

• Certifications: CCNA, CCNP, Azure Admin (e.g., AZ-104), MCP, MCSE, CompTIA Sec+, A+, Net+
• Familiarity with MacOS, SQL, Google Workspace, RMM tools, ConnectWise
• Pre- and post-sales experience

What We Offer

• Competitive base salary with ongoing bonus opportunities
• Excellent Health & Dental benefits (Major PPO provider)
• 401(k) plan with company matching
• 15 days of Paid Time Off per year
• Travel & Parking reimbursements

Total Compensation Range
$80,000 – $95,000, plus benefits and growth potential