Technical Support Engineer I (Part Time)

Technical Support Engineer I (Part-Time) (IT Service Desk) 

We are seeking a qualified part-time, local candidate to join our Customer Support IT Service Desk team.  This is an exciting and unique opportunity for an IT Support Professional looking to take their career to the next level. BNC’s part-time Service Desk roles are great for those looking to get a start on their career, seasoned professionals who are wanting to wind down their career, or parents looking to fill in free time during the week with extra income. 

As an integral member of our team, you will use your proven tech and customer service skills to provide expert end-user support to our diverse customers. You’ll also have the opportunity to get exposure to and work with the latest enterprise virtualization solutions, SAN technology, and cutting-edge security solutions from boundary defense to OS hardening and all the layers in between. 

BNC prides itself on providing the best IT support in the industry and only hires the best and brightest. We provide a clear career path for those who join the team so you always know what’s in front of you and how to plan your future. So if you want to be part of this amazing team and give your career the jump start you’re looking for, this is your shot! 

About BNC: 

Business Network Consulting (www.bncsystems.com) is the leading information technology consulting firm supporting businesses in the Denver/Boulder and Dallas-Ft. Worth areas. Since our inception in 1997, we have been providing enterprise quality network design, computer support and IT consulting services to the SMB community. We provide our clients with an in-house information systems department that leverages the expertise of our entire staff of experienced engineers. When companies choose BNC to support their business they know they're getting the best local IT support company, hands down. 

Position Details: 

This is a flexible part-time, on-site position in our Denver, CO office. Compensation is commensurate with demonstrable knowledge, experience and consulting ability.  

Essential Duties and Responsibilities: 

• Provide first line of workstation and systems support for our clients’ end users.  

• Respond promptly to requests via phone, email and NOC service desk queue. 

• Contributes to the success of the company with a diverse set of responsibilities including strong organizational skills, planning, problem-solving, and follow-through. 

• Communicate effectively with end-users to resolve issues and keep them informed on progress.  

• Work closely with other team members to escalate issues appropriately and convey all pertinent information to resolve issues efficiently and effectively. 

• Keep the ticket management system updated with accurate ticket status and work completed.  

• Stay current on emerging technologies through self-study, ongoing education and certifications. 

• Maintain both personal and team KPI metrics – SLA response/resolution, call answer rate, customer service, utilization. 

What We Want To See: 

• College degree in IT or related field and at least 1 year + I.T. help desk/service desk experience. 

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• Ideal candidates come to us with the following experience: 

• User administration in Active Directory/Azure AD. 

• Windows desktop and server administration. 

• MacOS administration. 

• Mobile administration (iOS & Android). 

• Remote Desktop/Terminal Service administration. 

• Demonstrated experience in Microsoft Exchange & O365 is a must. 

• MFA administration (Duo, Google Auth, MS Auth). 

• Exposure to commercial security and EDR/XDR endpoint protection software (SentinelOne/Trend Micro/etc) administration. 

• Virtualization administration (VMWare, HyperV). 

• Exposure to multiple backup solutions (Veeam, Datto, etc). 

• Understanding of network topology and common network concepts, ports, protocols. 

• ITIL Foundations certification a plus. 

• ConnectWise Manage or similar RMM/PSA service desk tool. 
• Superior work ethic and outstanding customer service skills.  
• Exceptional written and verbal communication skills. 
• Excellent technical troubleshooting abilities & techniques. 
• Be passionate about technology. Own what you don’t know. Strive to learn everything else through experience and/or training. 
• Maintain a positive attitude. 

COMPENSATION  
As a member of BNC’s Customer Support IT Service Desk, you will be paid an equivalent hourly rate of between $22 and $26 per hour, for 25-30 hours per week. 

LOCATION 

This position is based in the downtown Denver office. 

APPLY NOW 

This all sounds great, right? Now all you have to do next is click the Apply button at the top of this job description and follow the next steps!  We'll be in touch ASAP to discuss your background further and help you decide whether BNC is the right fit for you.