The Position:
The IT Service Manager directly oversees a portion of the IT consulting team as well as their associated clients and plays an active role in driving the overall direction and execution of the business. A combination of people manager, account supervisor, business driver, cheerleader, and customer service expert, this full-time onsite role requires a broad collection of skills as well as specific industry expertise.
Essential Duties and Responsibilities:
As our Engineering Manager you will report to the VP of Engineering and be responsible for the following:
- Managing a subset of the Denver engineering and support staff
- Playing an active role in proactive and reactive client management and issue resolution
- Working closely with the VP of Engineering and Client Services to ensure all engineers are operating at optimal capacity and adequately servicing the entire client base in Denver
- Reviewing and approving engineer time entries
- Helping to ensure smooth engineer transitions for client accounts
- Onboarding new engineers and ensuring their successful integration with the team
- Ensuring uniform service and technology platform standards used by the engineering team across the entire customer base
Requirements:
The successful candidate will have a complete understanding of the technical consulting services business, a positive, can-do attitude, and the ability to lead a team of engineers possessing a variety of skill levels and personality types servicing a wide range of customers.
- At least 5 years of total management experience, preferably in two separate organizations
- 2+ years I.T. management experience that is either customer facing or to C level executives in a large organization
- Understanding of a wide range of technologies covering Microsoft platforms, Cloud, email management, virtualization, shared storage, disaster recovery, remote access, and more
- Expertise in assessing problems of all types and quickly providing viable solutions
- Superior interpersonal, coaching and communication skills
- Proven success in leading a team and developing staff
- Hands -on experience using ConnectWise and QuoteWerks
- Must live in the Denver metro area
Position Details:
- Full time, onsite
- Location: Denver
