IT Service Manager

Job Locations US-CO-Denver
# of Openings
1
Category
Management
Type
Permanent Full-Time

Overview

The Position:

The IT Service Manager directly oversees a portion of the IT consulting team as well as their associated clients and plays an active role in driving the overall direction and execution of the business. A combination of people manager, account supervisor, business driver, cheerleader, and customer service expert, this full-time onsite role requires a broad collection of skills as well as specific industry expertise.

 

 

Essential Duties and Responsibilities:

As our Engineering Manager you will report to the VP of Engineering and be responsible for the following:

  • Managing a subset of the Denver engineering and support staff
  • Playing an active role in proactive and reactive client management and issue resolution
  • Working closely with the VP of Engineering and Client Services to ensure all engineers are operating at optimal capacity and adequately servicing the entire client base in Denver
  • Reviewing and approving engineer time entries
  • Helping to ensure smooth engineer transitions for client accounts
  • Onboarding new engineers and ensuring their successful integration with the team
  • Ensuring uniform service and technology platform standards used by the engineering team across the entire customer base

Requirements:

The successful candidate will have a complete understanding of the technical consulting services business, a positive, can-do attitude, and the ability to lead a team of engineers possessing a variety of skill levels and personality types servicing a wide range of customers. 

  • At least 5 years of total management experience, preferably in two separate organizations
  • 2+ years I.T. management experience that is either customer facing or to C level executives in a large organization  
  • Understanding of a wide range of technologies covering Microsoft platforms, Cloud, email management, virtualization, shared storage, disaster recovery, remote access, and more
  • Expertise in assessing problems of all types and quickly providing viable solutions
  • Superior interpersonal, coaching and communication skills
  • Proven success in leading a team and developing staff
  • Hands -on experience using ConnectWise and QuoteWerks
  • Must live in the Denver metro area

Position Details:

  • Full time, onsite
  • Location: Denver

 

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