• IT Service Manager

    Job Locations US-CO-Denver
    # of Openings
    Permanent Full-Time
  • Overview

    The Position:

    The IT Service Manger directly oversees a portion of the IT consulting team as well as their associated clients and plays an active role in driving the overall direction and execution of the business. A combination of people manager, account supervisor, business driver, cheerleader, and customer service expert, this role requires a broad collection of skills as well as specific industry expertise.



    Essential Duties and Responsibilities:

    As our Engineering Manager you will report to the Director of Engineering and be responsible for the following:

    • Managing a subset of the Denver engineering and support staff
    • Playing an active role in proactive and reactive client management and issue resolution
    • Working closely with the Director of Engineering and Client Services to ensure all engineers are operating at optimal capacity and adequately servicing the entire client base in Denver
    • Reviewing and approving engineer time entries
    • Helping to ensure smooth engineer transitions for client accounts
    • Onboarding new engineers and ensuring their successful integration with the team
    • Ensuring uniform service and technology platform standards used by the engineering team across the entire customer base


    The successful candidate will have a complete understanding of the technical consulting services business, a positive, can-do attitude, and the ability to lead a team of engineers possessing a variety of skill levels and personality types servicing a wide range of customers. 

    • At least 5 years of total management experience, preferably in two separate organizations
    • 2+ years I.T. management experience that is either customer facing or to C level executives in a large organization  
    • Understanding of a wide range of technologies covering Microsoft platforms, email management, virtualization, shared storage, disaster recovery, remote access, and more
    • Expertise in assessing problems of all types and quickly providing viable solutions
    • Superior interpersonal, coaching and communication skills
    • Proven success in leading a team and developing staff
    • Must live in the Denver metro area

    Position Details:

    • Full time
    • Location: Denver



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